I received a billing statement due for 12 July 2021 which include membership fee amounting to PHP2, 500.00. I immediately emailed Citibank Philippines through the online secured email service to inform them that I have never received nor activated the visa card since I have been in the US since the start of 2021. I requested for the reversal of the charges. However, the two email replies I received did not respond to my concern and simply asked for my address to send the card. I sent a follow up email since I got another extra charge of PHP500 for non-payment of the contested membership fee of PHP2, 500.00 The amount is not the main issue, it is the principle of receipt and activation of membership. I have stated in simpler terms to cancel the credit card and stop further charges. Romina D. Sta Clara