Good morning, my order number is [protected], I placed this order on 10.10.19, I requested a same day delivery, I was advised that I would receive a confirmation email once delivery had taken place, that never happen because my order was never delivered. These flowers were ordered for my fiances birthday, and to my disappointment she never received them. I called the toll free number on 10.10.19 three times only to be patronized. The first rep said as with the other two, we will give you an upgrade, I explained to them that the three available arrangement categories that is offered was standard, deluxe, and premium which is what I already paid for (premium). Then I was offered 10% off my order which was a further insult, and finally I was told that that's all they can offer me. I was told I can either cancel my order or wait until today 10.11.19 for the flowers to be delivered. I said that that was not good enough. The last person that I spoke with at this point on 10.10.19 (Zack), assured me that my delivery would take place first thing in the morning on 10.11.19, and that they will call the recipient an hour before delivery, it did not happen. At this point I'm furious, I called Proflowers 4 times on 10.10.19 and all they can tell me is your gift will be delivered today, aside from the same BS that I stated above. No one is taking responsibility for this transaction, I tried calling the customer service toll free number 4 times, I have waited over an hour cumulatively, and still did not reach anyone. This is not the first time I have had such a horrible experience with this company, I thought I would try you all again; this is the last time I will ever use Proflowers as a gift service. Your customer service is horrible. I expect for my gift to be delivered today, I want to be refunded the entire cost of the arrangement I purchased for my inconvenience. I recommend that you find more reliable florist if you expect to stay in business