Dear Sir/Madam My name is Kamal Ahmed, I live in 167 Primrose, Saskatoon, SK. S7K 4S8. I am using bell science 2018. My phone number is [protected]. I am 67 years old, disable, retired person, doesn't check my bills properly. Today I started checking all my bank account statement, found I am paying Bell twice each month. I called my bank, they said I have 2 account with Bell Canada, which is not true. My Bank said they can take care of last 90 days but not last 24 months I have to talk to bell. I called this morning bell customer service. Mr. Lean employee # EZ29366 pick up the phone, from the beginning he was rude and misguided me, I asked him please let me talk to your supervisor, he refused me to connect with any responsible person in customer service. If this is the picture of customer service department then how they will solve the customer problem? I tried to explained him several way that I am single man, I use 1 phone, some one steal my card information and using my card, please stop this. But he was telling me that it's not possible cause my ID was used for other number, I asked him what is my ID, he said he can't disclose with me. Please solve this problem, I can't afford this money going from my bank . Best Regards Kamal Ahmed.