Tried to get help with my debit card and was told it is not their problem that their name and phone number is linked to them. If you call 1 85* 282 ****, which is the number they tell you to call if you are experiencing an issue, it takes you to a survey and upon completion of said *** survey you get hung up on. *** poor customer service. Don't use a US Bank Reliacard because it's not US Bank User's recommendation: STAY AWAY.