we have lost the connection to the Overhead Door anywhere system, I called the 800 number on Wednesday and a recording stated that due to the overwhelming volume of calls the wait time would be 2 hours or I could press 1 and someone would call me back, I pressed 1 and nobody called on Wednesday, same experience on Thursday and today when I called the recording said that there had been a problem with system backup but loggingl in and out of the account should restore the connection. I have tried that and no success, also pressed 1 for the 3rd day in a row and still no call back. Huge failure taking place, have to wonder whether they are going out of business or just don't care about their customers. User's recommendation: My recommendation is to wait on purchasing this system or explore others as they have a terrible support system.