Signed up for 2 year contract - bundle Internet / Phone in April 2017. Was told that after a year my charges would go from $128 to $168 but that I could at that time reduce my TV plan from Popular to Personal and my Internet from 150 to 60 without charge. When I received my bill in April 2018 and noticed that it had jumped from $128 to $168 I phoned and asked for my services to be reduced as mentioned above. They said no problem it had been reduced to $89.15 plus taxes. I received 2 more bills of $168 after I had called. I called back today, June 2018. Three times I was talking to the billings departments (Sal- Vancouver, Jovan - Ontario & couldn't get the name of the others) and all of a sudden they couldn't hear me anymore. I've never had a problem with my phone before. Another time I was transferred to Customer Service and after a 1/2 hr wait I was disconnected. When I finally reached Jovan - Ontario he explained that there was no record of my calling to reduce my plan and if I wanted to do that it would now cost me $20/month until April 2019 when my plan finished or $200 to get out of the plan. This was not what was promised when I signed up for my plan. Needless to say I am extremely frustrated. I have been a loyal customer of Shaw for over 30 years and WILL be cancelling my Shaw account as soon as my contract runs out - April 2019.