Well I've been a great customer since about 2 years now. I've always made my payments on time. Even when I was in the hospital receiving my chemo, I found a way to make a payment. Well my grandmother passed away and We had to shut the machines off so we're planning a funeral and things are tough right now. They literally called as we were still figuring out funeral planning. Erica tells me that the owners dont even want to hear her speak about why I dont have a payment and that they will come and get my things. I think this is horrible and no remorse. Then erika tells me to hold and then the owner comes on the phone and tells me hes not even gonna speak with me cause im distraught and dont want to say things that will make me upset. So he'll call me tomorrow. I said they will get there payment but Dec 3rd. Im literally hitting a financial problem this month due to this. I dont even know if I'll have enough money to plan a proper funeral for my grandmother. At this point I think its time I contact corporate or Some outlet that can help me because I feel this is unjust and just wrong. And if this is how they treat good paying customers I can only imagine how they treat others. They are defiantly not making this whole ordeal any easier for my family at this time. Very disappointed and hurt.