To Whom It May Concern: I spent over 2 hours on hold trying to rebook a flight for which I was issued an "open ticket" for December 2020. I was told at that time that I had to call flight network to rebook. I tried calling the airline to rebook but they told me to contact flight network which I did. Unfortunately, I was having a hard time understanding the gentleman I was communicating with. I explained that I originally booked my flight through flight network and gave him the flights that I now desire to take which is Sept. 10 from Halifax to St. John's, NL on AC 8998 at 19:10 and return on Sept. 19 on WestJet 3425. I understand that my credit with AC was $177.00 and Westjet $179.00. The current flights available on the flight network shows these flights for approximately the same price. However, the individual I spoke with was unable to book these flights for some reason and said they needed to contact the airline which I already tried to do and was told by the airlines to contact flight network. The gentleman responded to tell me that the "team" will be contacting the airlines and try to get the flights but gave me no indication of when I would possibly hear back and was given no other information other than that I will hear back. This is unacceptable. I cannot wait days for these flights to get booked and he gave me no indication of when I would hear back. I need to use this travel credit and get these flights booked. I have used flight network many times in the past and I understand we are all dealing with COVID issues. However, this kind of service is unacceptable. These are the details of my original booking. Flight Travel Document Order no: L5SX94 Issued: 2020-12-17 Halifax - St John'S 1 Your airline check-in reference(s) RSCYRB(WS) 2 Your booking number HOPCNV Flight WS 3426 WestJet Operated by: WestJet Departure YHZ Halifax Halifax International Apt Canada Sun 20 Dec 20:00 Arrival YYT St Johns St Johns Canada Sun 20 Dec 22:24 Passenger name Class Checked baggage allowance Foster/Barbara Ms E No checked baggage. Hand luggage included St John'S - Halifax 1 Your airline check-in reference(s) R9JPK3(AC) 2 Your booking number VMVDGK Flight AC 8999 Air Canada Operated by: Air Canada Departure YYT St Johns St Johns Canada Tue 29 Dec 14:30 Arrival YHZ Halifax Halifax International Apt Canada Tue 29 Dec 16:12 Passenger name Class Checked baggage allowance Foster/Barbara Ms A No checked baggage. 1 Hand luggage included 10kg (55x40x23cm)