March 2, 2021 received a letter from loss mitigation of in complete application which everything was sent that need to be sent. the letter we received was not even the right info account was wrong car was wrong. left several messages for a supervisor with no return calls for this matter. which we are trying to keep our ford f150 truck. been really trying to work with west-b109940">bank of the west would like some answers now as we are trying to keep this truck.