We had to cancel our trip last July 2020 because of COVID-19. Although there is a GLOBAL PANDEMIC THAT NO ONE COULD HAVE PREDICTED going on, Travelocity seems oblivious to this or simply does not care! The fabulous people at Travelocity, kept me on hold, hung up on me and wasted my time for over 3 HOURS!! Different reps gave conflicting information. All I was trying to do was re-book my trip with the use of my airfare "credit." Guess what?! After 3 hours of talking to dead end reps, turns out my credit is conveniently "expired" now. Yet my Travelocity account reflects the "credit" and even shows a button that says "use credit." It doesn't say "expired" anywhere on there. What about an email warning customers about an approaching expiration date? NOPE! That's too high an expectation for Travelocity to meet. So even during a GLOBAL HEALTH CRISIS Travelocity offers no flexibility, courtesy, compassion or even professionalism. They expect you to follow a rigid policy that doesnt take into account the current COVID-19 crisis. They are keeping all of our money which is over $1100!! They said I shouldve booked my trip by January 2021, while the pandemic was still HIGH RISK! They dont care about their customers. Once they have your cash they are DONE with you! I will never, ever use them or any of their partner companies again! All the victims should post on their social media to bring more attention to these scammers. #boycotttravelocity