I purchased 4 tickets for a family vacation in January 2020, the trip was cancelled due to the pandemic. Southwest gives a travel fund to each person which can only be used by that person. The other 3 people are refusing to travel and Southwest does not allow you to transfer to points or vouchers. So even though I paid for them I can't use them, doesn't make any sense. User's recommendation: Don't purchase from them if any chance you need to cancel.