I am sreemol Prakash.My etihad Airways travel reference number is TZCRQS(travel date was October 7, 2020).Due to the Covid pandemic, flight has been cancelled, We had to book an another flight to fly from India to canada.We haven't used our ticket.Etihad suggested me about travel bank.Called customer care on 21 October 2020 to request to credit my balance (more than 3000CAD) to travel bank.They said, its all deposited into my account.It is going to expire in 2 years.I can use this amount for families, friends etc.On 10th August 2021, i contacted Etihad customer service to book new ticket for my mom and friends.They said there is no account balance in my travel bank.It is zero.Are you playing with customers money???I requested to file a complaint .I have been experiencing worst customer care experiences from etihad.I thought that you are one of the reputed flight companies in the world.But, it is the worst flight company.You are stealing money from customers.Flight had been cancelled because Of pandemic, not our fault.We are suffering from this.If I haven't get reply from you in 24-48 hrs, I am going to file a complaint in court.