I made the mistake of trusting Waste Management. I don't get paper bills, I pay online automatically from my account. I got a text saying my bill for three months was $232 one of my neighbors said they pay $60.00 every quarter. I called because I looked back and noticed I paid approximately $844 last year. $600 more than I should have. They basically said if you don't check your bill and call in, we are going to screw you, and when you finally catch it and call we will lower it but not compensate you for the over charge we snuck into your bill. I am fuming over this abuse of a long time trusting customer. Plus they hung up on me when I told them I wanted to be compensated and would get in touch with the BBB.