Early January of 2017 I went in for my routine eye exam. I was told that the contact fitting was not covered by my insurance (not true) contacted my insurance carrier and was told I am covered. The insurance carrier called 2/15/17 and was told that a claim was never submitted. No one in the office has access to submit the claim until tomorrow morning. Over a month, I've been waiting. Anita, Sarah, Kim and Erica---do not know what they are doing. How can you have an office and no one there knows how to submit a claim or have the authority. Over a month, I've been waiting for my prescription, which they will not release until I pay them $100 but why when I pay my insurance company--it's covered. It's an absolute disgrace a business such as this one that prides themselves on helping customers are negligent enough to disregard their customer. That in it of itself says a great deal about not only Pearle Vision but those that work there. They are being negligent and if they do not rectify this asap--I am will contact my attorney. Get it together Pearle Vision--do your job, I did mine!!! Never in a million years would I have thought I would have to write a bad review about a business but Pearle Vision you are horrible.