I called synchrony bank to update my auto pay I have about four credit cards with them and not one person could do all of them at one time I had a call for individual people to handle each different account however at one time before one gentleman help me make payments on all my accounts it was time consuming and a pain in the butt one person should be able to handle whatever accounts go through synchrony bank I had to talk to one person for the Amazon one person for Sams Club one person for JC pennies Barry waste of time