I purchased tickets to the Woman's World Cup match in Paris, France on 1/25/19. The match was to take place on 6/7/19. I received the e-tickets in my email on 5/20/19 My wife and I flew out of Los Angeles on 6/5 in the evening and arrived in Paris on 6/7 at 12:15 am. When we went to the match with the printed tickets, we were denied entry into the stadium. We checked with the officials at the ticket office and they told us the tickets that we had in our possession had already been used for admission by someone else. We had to buy tickets from a scalper on the street in order to gain admission to the match that we had just flown over 24 hours to get to. Upon arriving back in the USA, I was able to check my email and voicemail. This is when I discovered that Viagogo had sent me an email on 6/6/19 to tell me that the tickets that they had originally sent to me were not valid. There is no way possible for me to check my email while I was out of the country traveling to the site of the match. I also saw that Viagogo attempted to call me on 6/7/19, 90 minutes prior to the start of the match to inform me that the tickets had been changed. The timing of trying to inform me that the tickets are not valid is completely unacceptable, as we were out of the country without access to email or telephone. I feel that a refund on the purchase price of the tickets is in order. I have requested a refund from Viagogo, without any success. My order # is [protected].