I have reached out and there GREAT customer service told me to email returns and I did. We followed all the directions as given to us by THERE EMPLOYEE regarding the return. It was received in your warehouse exactly 45 days from purchase date not the received date. I called today to find out why my mothers money had not been refunded and customer service said it takes at least 30 days. I pointed it has been roughly 45 days since yall received it in your warehouse. So customer service said contact returns and returns said we missed the 45 day window. My Mom is 95 years old and yall have basically stolen $537 from her!!!-- User's recommendation: DO NOT BUY FROM NANO!!!!