On 3/13/19 I tried calling them twice to discuss my bill. The first person told me there was nothing they could so even though I was paying far more than others with the same pkg and service over an extended period of time. The second person I spoke with was having difficulty understanding and kept pausing. She couldn't answer even the most basic question and then she put me back to waiting to talk to someone else. It is impossible to discuss their price guide, they either don't know or don't want to give out that info. When they called to have their representative rated I gave them a low score for their representative. When I did that they said that they were having problems and hung-up. They don't want to know the truth.