RF: OROGOLD COSMETICS SAN FRANCSCO 758 Market St. san Francisco CA 94102 I am writing this letter that I am not satisfied of the service what happen On November 2018 I being invited to try their products, They said try it if you didn't like it you will get the full refund and I was thinking its only trial product on the begging They made me sign their contract and give me certificates they said that I have to make appointment or drop off if they do have space that's What happen I wasn't aware of about the full service? I went to the second treatment was on December 2018 or January 2019 on the 3rd one I went with my sister to get the trial they tried to convince her to sign but she didn't want it and than I hard the guy telling my sister those equipment's its belong to your sister and the cream everything, I was shock it because I didn't know about it and they didn't ask me my permission to use my stuff on my sister, I wasn't aware of anything than on the 4th time I want to understand the service more around mid of February 2019 I called numerous times every month until now and leaving voice mail but no respond the [protected] at that time on the end of February I called no one respond than I call to the number they have it on yelp [protected] line its close And I called [protected] in this line that time no answer begging of march 2019 I went to their location on market st SF around 11 am and than my son went on Sunday and than on Monday morning than we ask their neighbor stores they told me they have bad reputation and I should not work with them I got more scared than I pay attention on yelp review I got more scared than I went to wells Fargo to get help while I being trying to reach the business by phone no respond the begging April I went to the location since they respond to wells Fargo and I saw them open I tried it was around 12 pm trying to speak to their manger I spoke to the front lady she said hold let me see if he is time to talk to me and I gave her my name than she is back saying the manger that since I am involving the bank they wont be able to speak to me and I have to go throw the bank I couldn't understand the reason why but I am really tired of trying to get my money back anyway I being trying to hold of the owner throw the 1800 number if I could get the customer service around may I called [protected] Nicole she said that she one of manger and they have more than store in use and she work in Miami branch and I told her about my problem she said I am sorry for that service and she took my number and she said she will work on this matter and get back to me and its being while I haven't get no respond from her I tried to call [protected] more than once no answer the leaving more than once time voice mail, Tell me what kind of service they do have while have website and no respond What kind of service they do offer without explain to their customer, What kind of business trick the customer and making them to sign contract what they care only getting the customer sign with out thinking of them if they are happy or not my feeling I am not happy at all I am requesting the full amount due to refuse to talk me and mistreating me and not responding to my request or not allow me to access to their location