Each month they said it would be processed soon, every third month they said they need more info, my agent and I gave them all the information they needed, with explanations, I personally think because of my age they really weren't interested in processing my loan. I had good income, equity, savings and good credit. After 8 months of the same *** I quit trying along with the agent I was working with.fooled User's recommendation: don't be fooled by their adds, they have too many customers and can't keep up.