The company came to pick up my disability scooter. After 6 monts of telling me they couldn't locate it. They delivered back to me a BROKEN one I called the company where I got my disability scooter for repair. They were nice enough to make arrangements to come pick it up from my home. However I could not be there so I asked them to pick it up from my sisters shed (Who lives only around the corner). They had no problem doing this. Fast forward=== Weeks go by and I hear nothing from them. I call a few times, and they have no idea where this thing is. They remember picking it up, they have all the information serial numbers etc. Lots more time and they still can't find it. About 3 monts pass and they finally locate it in their wearhouse somewhere. They now deliver me a scooter that is not mine, is not repaired, and in fact is broken. Short end of a long story is they were supposed to pick up a 2 year old PRIDE scooter to which they had the serial #s and all. When they finally traced the serial numbers from the broken scooter they delivered we found out they picked up my sisters OLD METTIC by mistake. I had no reason to look in her shed, so had no idea they picked up the wrong one. ONLY when they gave me the name that matched the serial number did I put things together. Well after having it in their wearhouse for months they admitted it was their fault, appoligized and promised to send me a brand new scooter. 3 weeks later I hear nothing and call to ask what is going on. NOW I am told they changed their minds. No new scooter, and too bad that they destroyed my sisters that THEY took by mistake. All this time I was renting scooters. NEVER asked them for a refund. I tried to resolve this nicely with them. I offered just fix what you broke. Replace the chair like you promised. Just give me something safe. NOTHING!! The final answer from them wes TOO BAD