Update by user Apr 25, 2019 Unbelievable...it has been a MONTH since I left a review about Planet Ford and they replied to the complaint with a request I send my contact info to an email address, which I did on March 26 so they could address the issue and it has now been a month and STILL NO REPLY. I cant believe and dont understand why NO ONE at Planet Ford will contact me back or address their mistake! I still cant open the back door of my 2017 F250 and the repair their body shop clear coated over dirt. I dont know how this company is still in business with this type of customer service! Original review posted by user Mar 26, 2019 I had what I thought was a great experience at Planet Ford turn bad because of mistakes made by their employees and no desire or attempt to address them: I sent the below email to Chris (my service advisor) on March 4 as well I left him a voice mail at 9:00am that same day and STILL have not received a call back?? 22-days and no response... I brought my vehicle into the body shop and service department to have body work completed as well as recall and additional electrical work done. During the recall work performed on the door locks of my 2017 Ford F250 they did not hook the drivers side rear door back up, so you cannot get out of the vehicle from inside (yes I checked the child locks and it is not on) I also noticed in the sun that the passenger door of truck that they completed body work on, has tons of imperfections. It appears that they clear coated over dirt? I was originally impressed with the speed of getting work completed, but that is all gone since I cannot get a reply back form anyone in the company about fixing their mistakes