I wanted an electronic version of the manual for the bathroom scale they make. They said they didn't have one since it was made for Costco. They directed me to an electronic version for another scale but this scale was too different from the one I have so it was of no use whatsoever. I didnt bother going back to them since they had said what I wanted they did not have. User's recommendation: If you use manuals ensure you have one for Conair products before buying their product.