Purchase of King orthro was second mattress . Delivermen damaged coils, hinging during unprofessional delivery on a Saturday. That Monday contacted store in Douglaville, GA. A 'fix-it' guy came to my home a week later, inspected the mattress and acknowledged damage. They pick-up the mattress and returned it to their factory to open and do an internal inspection. I didn't pay for a damaged, re-opened, repaired mattress. I requested a new mattress of same type. I refused re-delivery, so they still have the mattress. AmEx reversed charges after a month long investigation. I went and purchased two other kings'. One month later, after recevieving an intimidating response from the Original mattress Factory, AmEx reverses their decision. I no longer need a King mattress, but am expected to pay for a mattress that the Original Mattress Factory has. They could have resolved this months ago. There are warranties that donate returned mattresses to charity. The Original Mattress Factory chose this route!