Americans with Disability Act. Provides that goes to your website buildings and phone calls be accessible... 1: can I see the TTY telephone number! 2: called, 800 347 **** = all automated / It then dis- connected me.. 3: I called to ck on any activity,, after my phone was stolen. No Luck / most every thing is automated. 4: had a complication / PriceLine...spent 2 hours with Discover...Cold, regurgitated basic rules like a tape recorder... Dealt with Kevin at one point she was like a supervisor but all he did was nothing. 5: used to work for Sears in Braintree at the mall and we were a thousand percent customer service... I went out of my way to buy stuff at that operation because they were pure customer service!