“Gold gets oxidised when left in storage for a long time,” the store manager claimed when the state of ‘gold’ jewellery bought from Prouds was shown to her. She refused to accept that gold does not oxidise and demanded that the cleaning of the same be paid for. A refund was not being asked for, just a...
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Update by user Mar 14, 2021 Prouds contact me and said they would do nothing , even after I told them they would loss the new sale and future ones. As I wanted to buy a ring from the other store and they knew this but would not budge.Their poor behaviour and disgusting customer service from the…
I went to Warriewood shop on three occasions to buy some jewellery, And each time this very nice man served me,he was so helpful,but on each occasions this lady, who I think was the boss, Would constantly be interfering and putting him down.I felt so uncomfortable I just wanted to leave which was sad because buying jewellery...
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Went to collect a diamond ring for my wife after resizing. Prouds manager refused to hand it over as my first name was not on receipt. I purchased the ring 4 weeks earlier, we returned to get it resized. The worker did not take down my full details, yet allowed me to pay with my bank card....
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I brought a heap of earrings for my 10 yr old son as few says ago.An was so happy that I had a range of earrings to surprise him with. My son has been diagnosed with POTS, This is a heart brain and nervous system thing. He has nearly lost hearing as well. So I got him...
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