Your primary physicians office on Ragsdale Street in Jacksonville Texas every time I try to set an appointment up for Dr William b Roberson I always get a voicemail and even if I leave a voicemail I don't get called back. Many times when I have been there I have seen those nurses that are supposed to be answering the phone put people on hold just so they can continue their conversation. If something is not done with these lazy employees then all I can say is things will get very litigious. This is not a proper way to treat patients. They have been doing this for at least 3 years I have finally gotten tired of it so I'm writing this letter of complaint in hopes that y'all will do something about this.