This customer service department is INSANE! The store and sales staff were great. Then I had to deal with "customer service" in the corporate office within 1 week of delivery. They botched the pre-treatment and refused to take responsibility! I PAID for this service and their response to me was "If you clean the couch we will treat it" are you kidding if you did your job to begin with I wouldn't need to even have this conversation and then lets not forget the line that made me blow my lid from the director of customer service "You will listen to me first" This is the guy that runs the show?