First i booked the holiday for me and the wife and i all so booked a holiday for my brother-in-law/wife I booked it and told them i was the lead for both bookings and to talk to me about the holidays as my brother-in-law is getting on life and we look after them on holiday great till i wont to change the holiday they wont to talk to him as i have no control over his account i can pay for both holidays and sort out the booking but i cant change things even when they say when booking i can NEXT I booked the holiday last year but with coronavirus it all got cancelled so i just change the dates to this year 14th May2021 to make things easy great you got my money and i still got an holiday which worked out just fine has my brother-in-law is 8 years old this year so we where going to celebrate on your park, then in march i had a look on your website that most thing where closed till the Monday 17th which meant the first 3 days with nothing to do has seating out side to eat /drink at hour age is not good so I phoned to see if I could change the dates they wonted £178.80 to change to the Monday 17th which I think is very poor for some one who as been with you for 15 /20 years with only small problems the young lady was no help at all she wonted us to change hour holiday to September/October that was no help has my bother-in-law is 8 in May, I cancelled thinking that they would help me, for a big company like your i would have expected some sort of help has i have been a very loyal customer to you for years very sad at the out come