I returned an unopened product, with a Return Authorization, on December 29, 2020. Since January 29, 2020, I have been told no fewer than 3 times that my refund is being processed and that it takes 3-5 days to complete. It is now February 17, 19 days from the first time I was assured I'd have my $244 refunded. I don't have it. Their customer service number has a message apologizing due to all the lines being down. You can't talk to anyone, and they simply post the same answer over and over. User's recommendation: Never ever buy from these people.