Arrived at Boston Pizza, 17 empty tables, I counted after waiting 15 minutes to be seated, at 22 minutes got seated, 17 minutes later, no drink, no waitress. Got up and dropped my menu at the counter as I left. Went down the Mall (West ED is a Mall) to The old Spaghetti Factory, 3 minutes had my drink and first of my food. 12 Minutes main course arrived, refills every 3 minutes. THIS THE SILLY PART. I wrote a complaint to Boston Pizza corporate about the obvious management and staffing issues at this location. As the service and staff were caused by a management problem ( too much College for me) I complained about the management. I got a return message That says, and I am reading between the lines here, We can't be bothered to deal with your complaint. Please complain to the *** you are complaining about. The nice people at my local Boston Pizza are nice, professional purveyors of beverage (Good Scotch too) and Food. Not this location. Thanks for pointing out you don't care Boston Pizza