*Initial installation: they showed up almost 2 hours early, and dad didn't let them in because he was confused. They called me and I advised they cannot install when he is home alone because he has dementia. We rescheduled *Next installation: they did not show up at all *Next installation: they showed up at scheduled time and my teenage son was there to learn how to use the supplies so that he could show us. *Notes clearly state he has dementia and should not be contacted *Dementia is listed on his medical form It has been 3 months and my dad does not use it. I called to cancel and they said that the installer had dad sign a contract and we cannot cancel it without a dr letter stating he has dementia. It is absurd (and a waste of my time) that I now have to obtain a letter and send it in, when NO ONE SHOULD EVER HAVE A PATIENT WITH DEMENTIA SIGN A CONTRACT! The manager I spoke to was rude, and tried to tell me that my father seemed ok to sign it. (he was not there at install, and he couldn't even give me the installers name) Manager: Jr Installation person who had dad sign the contract -- they have no record Cancellation fee : -- no buy out/fee - you just have to pay it