I cancelled my service due to financial issues after more than 3 years. 3 months later they took $300 out of my direct deposit dissability check, even after I told them I didnt want their service. leaving me without my rent money. I just want my money back. my name is Cesar Palomares my number is [protected]
I purchased the device for my 86 year old mother who lives in florida. After several months she does not want to use the device anymore. She has very bad knees and is in pain much of the time. She spends most of her time each day with my step father at the memory care facility and...
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The current commercial is extremely distasteful, offensive and seems to be aimed at terrifying susceptible, older citizens into buying their dubious service. It does not seem to be ethical to prey upon senior citizens in this manner. They should stop showing this commercial immediately, or at the very least remove the overly dramatic “buy our service or...
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Please discontinue the current ad. It is very upsetting to me. I found my wife passed away a couple of months ago laying on our bedroom floor. Your commercial punishly and painfully reminds me of my traumatic experience. Your old commercials were bad enough. But this latest one is scary and upsetting like a horror movie. I...
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*Initial installation: they showed up almost 2 hours early, and dad didn’t let them in because he was confused. They called me and I advised they cannot install when he is home alone because he has dementia. We rescheduled *Next installation: they did not show up at all *Next installation: they showed up at scheduled time and...
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I don't expect any action
There's a 24-month contract for Helio Itv and Startup Internet. Address Bendigo. The internet has been down for the last four, five days (half a day it doesn't go) and today (13/11/2020, Friday) it doesn't work at all. Contacting Tet representatives a few days in advance (11/11/2020), it was concluded that this was a modem problem, a new one would be sent out and it would be delivered the next day (12/11/2020). You will have to pay 5 AU$ for configuration! Today (13/11/2020 16: 03, Friday) there is still no modem and no internet service is provided. ~ 15:05 I called Tet's representatives to look into the matter again. The answer was that it had been sent out, but it was not known when it would be delivered. I mentioned that he promised that yesterday (12/11/2020) would be present, to which I was told that it would never happen so quickly. And now some questions for Tet: 1. I assume that there may be a problem with the machine, but should I therefore pay a € 5 configuration fee if the machine doesn't work properly? My contract does not mention such an amount, and I have not poured coffee for Tetmodem (of course, Tet can also overturn it in his examinations, which Tetnoda will also succeed, I say, I have spit there). It is a problem for Tet to supply equipment that has not been in operation for at least the 24 calendar months specified in the contract. I don't ask tet to send a new machine because it will look better like the old one under my coffee table. All expenses must be covered by the tet, including the configuration fee. Shameless. 2. My contract with tet contains clauses: 3. 2. Obligations of Tet: 3. 2. 1. To provide continuous and quality services; so, if the internet is not delivered in part for 5 days and today (13/11/2020) it is not at all and I guess that most likely it will not be delivered all weekend until (16/11/2020). Tet, do you feel that you are providing a quality service and fulfilling a contractual obligation? I am human and understanding, and gave me two days to provide the Internet. I am not very interested in courier delivery times, you have a tet store in Bendigo, hold on site for some equipment. 3. Do you analyze what your operators are saying and do they have common information on the principles of courier delivery? A rhetorical question, of course. End of questions. I am not hoping for any action, I just want to share this example of immunity with others. Inviolability, one Says one, the other something else, non-performance of the contract and makes another pay for it. There will be sheep, there will be shears if?! I am considering terminating my contract with Tet.
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