It's my fault. I kept ordering from nasty gal even though I knew the quality was questionable. My last purchase was during a sale so I can't return the items. DO NOT purchase when they're having a sale. You'll end up with awkward fitting clothes and shoes that are poorly made. And don't even think about trying to work something out with customer service, it's terrible. I seriously might throw away the shoes I just bought. The fit is ridiculous, like they never tested them on a human foot before they went into production. And photos on the website look way better than what you'll receive. One pair I purchased didn't even have the holes punch through in the strap so I couldn't even laced them up. Sophia might be a marketing genius but the quality of the product she's pushing is super wack. I don't understand the hype behind this company. Seriously, I've seen better quality at Forever 21. DO NOT WASTE YOUR MONEY shopping with Nasty Gal. It's poorly made and overpriced.