I received my Beosound 1 New York Edition yesterday. This was ordered from Bang & Olufsen's online store. It was not shipped in adequate packaging. The packaging is also not discrete. Bang & Olufsen's logo is printed in big bold letters on the packaging. This probably resulted in sinister handling of the delivery. UPS tossed it around like a soccer ball. It arrived banged up. I called Bang & Olufsen's support line. They opened up a case and marked it urgent. I want it replaced - however - it's a limited edition and sold out. I am left in complete suspense and with buyers remorse. This is not the type of experience I expected. My request to speak to a manager was declined. The representatives are not empowered to resolve anything. They just create a case and you're expected to hope for the best thereafter. Such a nightmare and a completely unexpected one. I hope Bang & Olufsen can make this right. I will update this review based on the outcome. I will accept a replacement in another finish if The New York Edition stock is depleted. Bronze would be my alternate choice. Can packaging be replaced? I'm worried this issue will only repeat itself. Arrange a replacement and add more packaging. This isn't rocket science. A careless B&O employee shipped the product as is and now I'm the one who has to go through all this non-sense. If it was packed properly - it would have survived shipping. Your price tag on your products means nothing if this is how you treat your own products and customers. Appalling and condescending service!