You can't even get a human in the US to fix problems. Their call center completely messed up my move, several times. Did not transfer service at the right date and turned off my existing service on the wrong date (even though I explained everything in detail twice and asked them to confirm what they were going to do). The dates were not even dates we discussed. Then no one at the call center fixed it for several attempts. The company hides their US numbers so you can't even get real help! Don't buy from this company if you value your time, money, and energy (no pun intended). at call User's recommendation: Don't buy Gexa, save your sanity!