I paid my reboost early 7/1/2021 and it was not due until 7/16/2021; in the mean time we moved our services to Verizon. I spoke to a representative that advised that we would have up to 15 days to request a refund but the account would need to remain active to port my phone numbers over. They said as long as the money had not been applied to the account it would be refunded. Now they are telling me that I will need to file a complaint with the bank to get the money refunded. They are also saying that after an account in inactive they don't keep the records. There needs to be a class action lawsuit about this company. User's recommendation: STAY AWAY!!!!