I am writing this email on behalf of my parents, Bhaskar Khare and Damayanti Khare. Their Member id is [protected] and Reference ID: RefID_[protected]. I am authorized representative. Their insurance was terminated from April 2018 till June 2019. "Not responding to their notice" was given as the reason for termination by Healthcare Connector. My parents haven't received any notice from Healthcare connector. When I talked to the customer service, I came to know that Health connector were sending notice to wrong address. As per my knowledge we haven't change address and neither my parents nor I know the wrong address place. I have been telling this to representative numbers of times. I have been calling them last 5 months. My parents case went to audit and they said they will get back to us, that never happened. I didn't hear back from Health connector. When I called them every time they are saying I changed the address. I am denying this accusation of changing the address. Since I applied for my parents it is the same address. After number of attempts to resolve this matter I realized that Health connector are not ready to help us. They are denying that their representative have made this mistake. My parents has medical bills of $ 1000 and more. Now my parents bills are going to collection agency. Please look into these matters. Customer service gives wrong information each time. I have been spending hours on phone and nobody is ready to help me. I hope to get some help. Thank you