I was charged by Vyve for more than 36 months for phone service for my business that was not provided. I initiated the service and provided my bank account number for automatic withdrawal for my phone service as I do with my Vyve internet accounts. My phone number was never ported correctly and would not work so I cancelled the services and went back to AT&T. Because I have several accounts with Vyve, so didn't realize until much later that I had overpaid more than $1, 600. I have spoken to the loyalty department many times and to the supervisor in the business section. Every time I am told they will call me back and no one ever does. I am a very busy person and it takes at least an hour to get to the loyalty department. They have agreed with me that the number was never ported and I received no services. I do automatic withdrawal for utilities because I trust these companies won't take what they are not owed. I've learned a very valuable lesson.