You should be ashamed of taking advantage of elderly people! They live on fixed incomes and should not be preyed upon. When they request that something be done, it should be done or at the very least explained to them why it can not be done that way. Your Store Manager is a Joke at Your Jackson, Tennessee store and was absolutely no help at all. Someone needs to contact me ASAP User's recommendation: Do not use this company, all that they care about is the Sale, not what is right for the customer.