Greetings, My name is ibrahim and I own ciaz 2019 model in united arab emirates, I need help because the agent is treating the customers in a very bad way. The problem: there is shifting lag at 2nd to 3rd gear and the agency after keeping the car for 2 weeks (I was renting a car during this period) and also they hit the car from behind while test driving and after all that they ignore the transmission issue and refused to solve it although there is unlimited km warranty for 7 years on transmission, engine and ac (attached in the email). My phone number is : +[protected]