We have had support issues with COUPA from the beginning. We have gotten passed around from person to person consistently. Now that they are trying to be more global we are seeing support going down significantly. They don't have people to diagnose problems. Every time we call we have to educate them about our environment and the suppliers that we are having problems connecting to. We were told we could have as many suppliers as we wanted. Sure you can, but getting them set up and connected and keeping the connection live is on us. Not what we expected. We were going to look at them for other applications after we got live and stable. We are 9 months in and are continuing to have problems. Is anyone else experiencing this terrible level of support?