their customer service is hit or miss... I called twice with a combined hold time fo 4.5 hours before disconnect! I am trying to verify the payoff on a vehicle i sold to carvan. there was a stop payment on the check and now causing me to pay for a car payment that your picked up 4/25/21. our contract says you would pay the loan off in 5-7 business days. the check sent to the bank was "stop payment". i am now advised that i am responsible for the additional fees that will incurred due to their delay. i was disconnected while holding for a manager. carvana called me and disconnected when i answered... what is going on? User's recommendation: not sure yet because it's not resolved - hit or miss with this one.