On roughly August 25th, I put in an order to start services in Albuquerque NM for internet. It was suppose to start sept 18th, it was first available day. Everything went fine. I received a paper in the mail with my first months bill info and plan pricing. Come Sat Sept 18th, the date we chose to set up services), NO ONE ARRIVED. I spoke to someone via chat Monday 20th about services and they ENDED CHAT before addressing any issues with me. I then repeated chat and got Salome. This person said my services were never submitted. THEN WHY DID I RECEIVE A CONFIRMATION LETTER IN THE MAIL? I know this was a lie or something and there was dishonesty in the answer. Anyway, I spoke to this person and they re-submitted my request. There was no availability until OCTOBER 9TH and the person did not care. The break down of the first months bill, $187, was also not clear. So when I asked for the breakdown they sent me random numbers that didnt add up. Being charged $99 for a service technician - PLUS THE ENTIRE MONTHS SERVICES WITH NO PRORATION- even AFTER no one showed up to my house after waiting several weeks then having to START ALL OVER and get someone out 2.5 weeks later- again. Is terrible. So far this is the worst company Ive ever dealt with. If I did not need services for my job, I would have never signed up with them. period.