I have been attempting to renew my existing contract for TV and cable broadband using the StarHub website and my Hub iD. The website has a "button" that is labelled "Recontract". However if I push this, and fill out all details of my account, I eventually receive a message saying that I should expect a phonecall. My contact details on my Hud iD include the landline in my office, hence your "Sales team" have been unable to contact me outside of office hours. I have had numerous emails with both the "Sales Team"; and "Customer Affairs department", without any resolution. I have assisted the "Customer Affairs department" by send them, at their request, screen shots of the various steps I have gone through on the website. My emails have been answered by several different individuals " Customer Affairs" department, most of who appear not to have read beyond the immediately preceding email. I have asked the "Customer Affairs department" to provide me with details of the contact details of the person or department to which I should address a written complaint about the matter. This request has been ignored.