Hi, I was given numbers of Etihad staff to contact in my country, Kenya... When I called, the lady picked up and asked who is this, which is an unprofessional way of answering a work phone/mobile. I informed her that I was given the number to contact in case of anything to ask info regards travelling. She bluntly told me this is a wrong number, even after me telling her I don't think so. Later she called and asked me again, I told her I thought u said it's a wrong number, to which she said I thought otherwise. Told her it was unproffesion of her. Kindly let them be trained on phone etiquette. Very disappointed with the supervisor... The other lady as well sounded not interested. Numbers are included +[protected] and the other lady her name is mercy (airport manager) mobile +[protected]. They need training on how to answer phone calls. Does not matter who is calling them.