16 Sep, 2021 → by ClaimboUser212758
Sonja /Claims Dept
1
I called to speak to someone about fraud with unemployment. She told me she was in the claims dept. She said she didn't know who to transfer me to. Was very rude and condescending. Asked multiple times why I was calling, I told her the issue we were having with multiple people filling out online applications, we call them to set up an interview and then they are not showing up for their interview. As a tax payer I would like to make sure that I am not paying for these individuals unemployment when in all actuality they are not showing up for the job interviews. She said "Well you could call the fraud hotline (which is what I called) but I don't know why you would want to do that? I explained again to her why - she continued to be rude and unhelpful and I told her she was being very rude and I asked for her name - Sonja and she hung up on me.