Beware! This Hotel is ran by a crook called Arturo Magana. They do false advertising in Booking.com and other booking engines. They show you pictures of rooms on the website and these pictures are nothing like their rooms. Plus they are unethical, impolite, unconsidered and plain rude. We reserved a family room for a family of 4 including 2 small kids, they provided us with 2 single beds and a flimsy rollaway bed that hardly fit in the room. When we voiced our displease the manager on Duty Barbara Gonzalez told us: "If you do not like it you can leave" This Happened on the Easter weekend and all hotels were full. Our hotel was prepaid in booking.com and they had checked us in. So my family was inside the room already. An employee in the Reception called Jose Alvear who allegedly worked earlier for booking.com admitted first that the booking was not what was promised but the manager on Duty Barbara Gonzalez, said they will not correct the mistake and again she rudely informed me that if I did not like the accommodations I could leave. My little kids were tired and hungry so, I said to them that we needed to eat first before we solved this issue, while we were eating Duty Manager Barbara called Owner Arturo Magana and under orders from Magana Jose Alvear cancelled my prepaid reservation. Leaving us with no room in n the busiest weekend if the year. Then Duty manager Barbara came to inform us that if we wanted back our room the price will not be what we originally paid but it will be 35 percent more expensive. I called the police and police after hearing the facts decided to side with us. And informed me that if they had already checked me in at the agreed price they had no right to increase the price 35 percent. And if they refunded my money without me asking for it it was their problem not mine. Police secured that we could stay in the hotel for that night as there was no other room available in the town and suggested not to agree to pay more money than originally agreed. Mr Magana the owner had absolutely no mercy for my family and my kids And under his instructions he told Jose Alvear to cancel our reservation without our consent and charge us 35 percent more. After wasting a whole afternoon on this issue, having our day ruined by an unethical owner and two rude and un polite employees the hotel insisted in charging us 35 percent more than our original pre-paid price, so under police protection and advice we managed to spend the night in the hotel and did not have to pay the money the crook owner wanted us to pay. Worst hotel experience ever! In these pictures below, you can see the police protecting my family, duty manager Barbara Gonzalez, texting with hotel Owner and heartless crook Arturo Magana and the fake "seals of quality" service they display on their reception. Once again: beware of booking a stay with this hotel. They ruined our vacation, violated our rights and we had to call the police to protect us!