I stand by my original judgement about my new Ariens 11528LE 926009 Model snow blower. The first big snow storm the machine was useless because the tension roller was completely loose and the auger would not lift heavy snow. It just clogged and stopped working. The All In One Rental Place that sold me this expensive machine said $70 to pickup and drop off for repair in warranty. But they could not pickup for several days. They suggested I check the belts. When I checked the belts I found the tension roller was set on the least tension position so I increased the tension and then I got through the next snow storm ok. Then today, my third time using the machine, the auger stopped working half way through the job and I again had to shovel the rest of the drive way by hand while the snow blower sat and watched and laughed at me again. I took off the top belt cover and now found that the belt had completely stretched and the belt material was shreaded inside this compartment. I stand by my first appraisal of this machine. It is a piece of junk. Sorry I ever bought the machine. The tension pins are fine but the auger will not turn at all. I am very frustrated and I feel that Ariens should do whatever it takes to remedy this situation or just give me my money back. A full refund. The machine does not even have 5 hours on it. I worked with the media for many years and I am more than willing to contact my friends to publish my story in print and on radio. Just stating the facts about very poor reliability of my new Ariens Snow Blower.