Who calls catalog phone numbers instead of using the web site? Answer: The elderly. My 95 years old mother has been scammed by Signal. She was bumped to the VIP. If you don't take the VIP program on the phone which as reviews say above is $14.95 per month they send you intentionally damaged merchandise. They sent my mother an umbrella which had been razor slashed in multiple places. It looked intentional. When she call them to return the umbrella she was bumped into their VIP program to avoid a $7.95 return charge. She didn't even realize it happened. Months later, she forgot her prior experience and ordered coffee mugs from them at least telling them she did not want the VIP club. The mugs arrived broken. Now, when I return the package they will, just guessing here, call her to see if she would like to avoid the return postage fee and bump her to the the VIP club. Many elderly, who do not have someone watching their back, will pay the monthly club fee for months and be unaware. Who is NOT going to read this review on-line? The elderly.